Brilliant solutions is providing help desk support for all our services. to keep track of our customers issues, How many times has this particular issue come up for this particular customer and How long has this problem been an issue for them. Help Desk Support (Online, Phone and Onsite support). Online help desk software is added to our website to decrease the reponce time and the problem resolution time, and to provide an easier way to communicate with the customers by one of three help desk types: 1.Life Chat 2.Ticketing System 3.FAQ (Frequent Asked Questions).
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